Duplicate items added to cart after scanning

Incident Report for Sitoo

Resolved

Sitoo POS Android version 1.4.43 (85) is now available to download and fixes the issue with double scanning. We'll continue to monitoring performance
Posted May 14, 2025 - 20:49 CEST

Monitoring

We can confirm that the issue with double scanning has not reoccurred since applying the latest patch release for Sitoo POS Beta 1.4.43 (221)
A production release will be available soon.
Posted May 14, 2025 - 16:33 CEST

Update

After analyzing additional logs and data from affected devices we identified the potential issues. We’ve just released a new public beta with a fix addressing this issue. We'll continue to monitoring performance.
Posted May 13, 2025 - 16:46 CEST

Update

The issue persists in the public beta. We’re actively analyzing new data and logs to isolate the remaining problem.
Posted May 13, 2025 - 09:32 CEST

Update

We've deployed a publuc beta. We'll continue to monitoring performance.
Posted May 09, 2025 - 18:33 CEST

Identified

We've deployed an internal beta that addresses the issue. We'll continue monitoring performance and plan to release a public beta tomorrow
Posted May 08, 2025 - 19:09 CEST

Update

We have identified several potential issues and are finalizing fixes for them right now
Posted May 07, 2025 - 16:38 CEST

Investigating

We are currently investigating an issue affecting a small number of customers, where multiple items (usually two) are added to the shopping cart despite scanning the product only once. This issue has been identified in version 1.4.42 and later. We’ll provide further updates as soon as more information becomes available.
Posted May 06, 2025 - 17:36 CEST
This incident affected: Sitoo POS Android.