Sitoo Status Page

All Systems Operational

About This Site

Welcome to the Status page for the Sitoo Retail Platform! On this page you can see the status of all services and applications. You can also see incidents in the past. If you want notifications about incidents or scheduled maintenance, please use the Subscribe to updates button. For support and more information: https://support.sitoo.com/hc/en-us

Sitoo Platform Operational
90 days ago
100.0 % uptime
Today
3rd Party Integrations Operational
Sitoo POS Android Operational
Sitoo POS iOS Operational
Sitoo Support Services ? Operational
Test ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
May 19, 2025

No incidents reported today.

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025
Resolved - Sitoo POS Android version 1.4.43 (85) is now available to download and fixes the issue with double scanning. We'll continue to monitoring performance
May 14, 20:49 CEST
Monitoring - We can confirm that the issue with double scanning has not reoccurred since applying the latest patch release for Sitoo POS Beta 1.4.43 (221)
A production release will be available soon.

May 14, 16:33 CEST
Update - After analyzing additional logs and data from affected devices we identified the potential issues. We’ve just released a new public beta with a fix addressing this issue. We'll continue to monitoring performance.
May 13, 16:46 CEST
Update - The issue persists in the public beta. We’re actively analyzing new data and logs to isolate the remaining problem.
May 13, 09:32 CEST
Update - We've deployed a publuc beta. We'll continue to monitoring performance.
May 9, 18:33 CEST
Identified - We've deployed an internal beta that addresses the issue. We'll continue monitoring performance and plan to release a public beta tomorrow
May 8, 19:09 CEST
Update - We have identified several potential issues and are finalizing fixes for them right now
May 7, 16:38 CEST
Investigating - We are currently investigating an issue affecting a small number of customers, where multiple items (usually two) are added to the shopping cart despite scanning the product only once. This issue has been identified in version 1.4.42 and later. We’ll provide further updates as soon as more information becomes available.
May 6, 17:36 CEST
May 13, 2025
May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025
May 8, 2025
May 7, 2025
May 6, 2025
Completed - The scheduled maintenance has been completed.
May 6, 05:25 CEST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 6, 05:20 CEST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 6, 05:19 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 04:00 CEST
Scheduled - Dear Sitoo POS user,
We will be conducting planned maintenance to our cloud-service to upgrade databases.

How this may affect you:
- During this 3 hour period access to the Platform (APIs and Backoffice) may become limited.
- The Sitoo POS might experience shorter temporary operational disruptions for other tasks: running batch jobs, integrations etc.

What will not be affected:
- The POS will continue to work from the sales perspective.
- Manual card and cash payments will work.

We recommend that you do not carry out backend related tasks during the maintenance window.
If you have questions at any time during this maintenance, you are welcome to reach out to our support team. Call +46 8 5000 93 90

Apr 30, 09:06 CEST
May 5, 2025

No incidents reported.