Sitoo Status Page

All Systems Operational

About This Site

Welcome to the Status page for the Sitoo Retail Platform! On this page you can see the status of all services and applications. You can also see incidents in the past. If you want notifications about incidents or scheduled maintenance, please use the Subscribe to updates button. For support and more information: https://support.sitoo.com/hc/en-us

Uptime over the past 90 days. View historical uptime.
Sitoo Platform Operational
90 days ago
100.0 % uptime
Today
3rd Party Integrations Operational
Sitoo POS Android Operational
Sitoo POS iOS Operational
Sitoo Support Services ? Operational
Test ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 15, 2025

No incidents reported today.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025
Infrasec Service Disruption (Sitoo POS users in Sweden using a control unit from Infrasec are affected)
Resolved - Infrasec are now up and running so the operation should be normal again.
Nov 10, 11:35 CET
Identified - We have identified an issue with Infrasec who handles the Control Unit for a few of our customers operating in Sweden. Until then you unfortunately will have to charge the customers outside of the Sitoo POS app (for instance with cash or a Swish number) and write a physical receipt.

NOTE! This in only relevant for our customers operating in Sweden and dependent upon the Control Unit provided by Infrasec.
Nov 10, 11:32 CET
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025
Planned infrastructure update for the new Back Office
Completed - The scheduled maintenance has been completed.
Nov 3, 06:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 06:00 CET
Scheduled - Dear Sitoo user,
We will be conducting a planned infrastructure update of the new Back Office which means that you will be unable to access it during this period. If you have planned work to perform during these 30 minutes we are sorry for the inconvenience as we have chosen a time when we have very limited traffic in the system.

How this may affect you:
- During this 30 minutes window you won't be able to access the new Back Office.

What will not be affected:
- The will have no effect on any POS operations nor work in old Back Office.

If you have questions at any time during this maintenance, you are welcome to reach out to our support team at https://support.sitoo.com/ or call +46-8 5000 93 90
Oct 28, 17:55 CET
Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

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